Return & Replacement Policy

Effective Date: 10th February, 2025

At SudiDhagga.pk, we strive to ensure customer satisfaction. This policy outlines the terms for returns and replacements of products purchased from our store. All requests must be initiated within 7 calendar days of order Placement. Orders older than 7 days are not eligible for returns or replacements.

1. Eligibility Criteria

  • Timeframe: Requests must be submitted within 7 days of order placement.
  • Product Condition:
    • Unused, unwashed, and undamaged.
    • Original tags, packaging, and labels intact.
    • Proof of purchase (order number/invoice) required.
  • Exclusions:
    • Undergarments, socks, and accessories (for hygiene reasons).
    • Products damaged due to customer misuse or alterations.
    • Products without original packaging or tags if any.

2. Valid Return/Replacement Reasons

  • Damaged/Defective Product: Manufacturing defects or damage during transit.
  • Wrong Size/Product: Incorrect item or size shipped.
  • Quality Issues: Material flaws (e.g., stitching defects, color bleeding).

3. Step-by-Step Process

Step 1: Contact Customer Support

  • Email: support@suidhagga.pk | WhatsApp: +92 336 4481468
  • Include:
    • Order number.
    • Product details + clear photos/video of the issue.

Step 2: Approval

  • Our team will review within 24–48 hours.
  • If approved, a return/replacement code will be issued.

Step 3: Return Shipment

  • Suidhagga will pick defective product to its store.
  • We shall use courier service (e.g., TCS, Leopard, Post ex).
  • Customer bears return shipping costs, except for damaged/defective items or incorrect shipments.

Step 4: Replacement/Refund

  • Replacement: Subject to stock availability. Processed within 3–5 business days post-inspection.
  • Refund: Issued to the original payment method within 5–7 business days after approval.

4. Non-Returnable Items

  • Undergarments, socks, and accessories (e.g., jewelry, belts).
  • Customized/personalized products.
  • Products without original packaging or tags.

5. Special Cases

  • Damaged During Transit:
    • Notify us within 24 hours of delivery with photo/video evidence. We will arrange a pickup.
  • Lost Packages:
    • Contact the courier directly. SudiDhagga.pk is not liable once the order is dispatched.

6. Policy Updates

SudiDhagga.pk reserves the right to modify this policy. Changes will be updated on our website.

7. Contact Information

  • Email: support@suidhagga.pk
  • Phone: +92 336 4481468 (9 AM – 6 PM PKT, Mon–Sat)
  • Social Media:

FAQs

Q1. How long does a refund take?

  • 5–7 business days after approval.

Q2. Who pays for return shipping?

  • Customer, unless the return is due to our error (e.g., wrong item).

Q3. Can I track my replacement?

  • Yes, a tracking number will be shared via email/SMS.

Q4. What if I miss the 7-day window?

  • No returns/replacements accepted after 7 days.

Q5. Are sale items eligible?

  • Yes, if they meet the eligibility criteria.

Note: SudiDhagga.pk reserves the right to reject returns/replacements that violate this policy.